Aster Service — Mobile App

Field engineer & service team app (Android / iOS · responsive web app). Five key screens: My Day, Tickets, Ticket Resolution, Installation Tracking, and Training & SAT sign-off.
Concept Preview · Phase 2
09:41▯▯▯ ᯤ ▮
Tuesday, 7 July · Good morning

Amit Deshmukh

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Today's site
Vertex Coatings, Pune
UV Curing Chamber UV-450 · Ticket TKT-0341
On-site visit · SLA closes 6:00 PM
3
Tickets assigned to me
1
Installation in progress

Today's tasks 2 of 5

Check in at Vertex Coatings siteGeo check-in · 8:52 AM
Photograph lamp assembly before service4 photos uploaded
Replace UV lamp module · verify intensitySpare UV-L-450 issued from stock
Upload service report + customer signCloses ticket TKT-0341
Video assist — Nexus Pharma sensor drift4:30 PM · with Sneha
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01 · My Day
09:41▯▯▯ ᯤ ▮
Service queue

Tickets

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Mine · 3All open · 11SLA riskSpares
TKT-0341 · opened 2d agoSLA 6h left
UV lamp intensity drop below 80%
Vertex Coatings · UV-450 · Pune
Step 3 · On-siteDue 6:00 PM today
TKT-0340 · opened 1d agoSLA 1.2d
Humidity sensor drift ±4% RH
Nexus Pharma · ST-800 · Baddi
Step 2 · Video callVideo at 4:30 PM
TKT-0332 · opened 6d agoOn hold
Heater coil replacement — spare from OEM
Shakti Polymers · MC-2000 · Vapi
Spare in transitETA 14 Jul
TKT-0338 · opened 4h agoOn track
Door gasket replacement guidance
Orion Foods · WK-1200 · Nashik
Step 1 · EmailGuide sent ✓
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02 · Ticket Queue
09:41▯▯▯ ᯤ ▮
‹ Tickets
TKT-0341 · Vertex Coatings · Pune

UV lamp intensity drop

SLA 6h leftUV-450 · SN 22-0871

3-step resolution

✓Step 1 · Email / remote guidance

Cleaning + recalibration guide shared. Intensity still 74% — escalated.

04 Jul · 11:20 · by S. Iyer
✓Step 2 · Video-call diagnosis

Lamp module ageing confirmed on video. Spare UV-L-450 approved by Service Head.

05 Jul · 3:40 PM · by A. Deshmukh
3Step 3 · On-site visit — in progress

Replace lamp module, verify intensity ≥ 95%, capture service report + customer signature.

Today · checked in 8:52 AM
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03 · 3-Step Resolution
09:41▯▯▯ ᯤ ▮
‹ Installations
ORD-1035 · Orion Foods, Nashik

Walk-in Chamber WK-1200

72%
On schedule Day 9 of 12
SAT target 18 Jul · Engineer: Sneha Iyer
Customer can view this timeline live

Today's photo update 4 uploaded

08:40
10:15
12:05
14:30
16:10
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Add photo

Install checklist

Unboxing & inspection reportNo damage · PDF uploaded
Packing list verified vs spares42 / 42 items ✓
Refrigerant line pressure testScheduled tomorrow
Log delay (if any) with reasonNone logged
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04 · Installation Tracking
09:41▯▯▯ ᯤ ▮
‹ ORD-1042 · Vertex Coatings
UV-450 · Unit 2 · Pune

Training & SAT sign-off

Training attendance 6 signed

RK
Rajesh KumarProduction Head
R.Kumar
PS
Pooja SharmaQA Engineer
Pooja S.
MD
Manoj DubeyLine Operator
M.Dubey
+3
3 more participantsAll e-signatures captured
✓

SAT checklist Passed

Chamber uniformity test ±1.5 °CResult: ±0.8 °C ✓
UV intensity at rated outputResult: 97% ✓
Safety interlocks verifiedAll 6 interlocks ✓
⭐ Customer feedback — required before final payment

SAT passed. Collect feedback to trigger the final-payment follow-up to inside sales.

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05 · Training & SAT
Aster Automation Suite · Service Mobile App · Concept Preview — Sparkling Minds Technologies